View source for FAQ

This is an article that lists most of the frequently asked questions regarding the game and its features. If you cannot find an answer here, or by using the '''search feature''', visit the [[Guide:Wiki Support|support page]] to post your question, or browse [https://support.gameloft.com/game/6/69 Gameloft's FAQ]. For frequently asked questions about the wiki, check the {{dmlw|Wiki FAQ}}.

=='''General Gameplay'''==
===Do I need a Facebook account to play?===
Though it is not required, it is recommended to link your game to your Facebook account. Should you change devices, your progress can be recovered by providing this information.

===Do I need to be on Facebook to add friends?===
To some degree, yes, though friends can be added in other ways. For more information, read: {{ctg|Social System#Friends|Friends}} and [[Guide:Wiki Friend Page|Wiki Friend Page]]. In addition, you can add yourself to the list on the latter page.

===How do I color my text in chat?===
Add <code><nowiki>#</nowiki></code> followed immediately by a number between 1-9, before your text. Add <code><nowiki>#8</nowiki></code> or <code><nowiki><nowiki>#0</nowiki></code> to switch back to black.<br>
<nowiki>#</nowiki>1: Blue<br>
<nowiki>#</nowiki>2: Green<br>
<nowiki>#</nowiki>3: Red<br>
<nowiki>#</nowiki>4: Yellow<br>
<nowiki>#</nowiki>5: Orange<br>
<nowiki>#</nowiki>6: Light Blue<br>
<nowiki>#</nowiki>7: Purple<br>
<nowiki>#</nowiki>8: Black<br>
<nowiki>#</nowiki>9: White<br>
<nowiki>#</nowiki>0: Black

===How do I change the game language?===
Press the {{btn|sm|yellow|{{i|Options|i}}}} button in the top-right corner of the game, then choose the second green button (in English, this is the {{btn|sm|green|{{sp}} {{sp}} Select Language {{sp}} {{sp}}}} button). From the selection of flags, choose the one that you desire.

[[File:Language Selection Window.png|250px]]

===How do I move buildings?===
See {{ctg|Buildings#Moving Buildings|Moving Buildings}}

===Can I sell buildings?===
Habitats can be sold only when they are empty, not being built, or not being upgraded. Other [[buildings]] can be sold when they are not undergoing any activity (only then will the selling symbol appears). The [[Dragon Academy]], [[Temples]], [[Dragon Vault]] and the [[Breeding|Breeding Den and Hatchery]] are unsellable. To sell a building, select it, then (if available) choose the [[File:Sell Button.png|25px]] button.

===What should I save [[Gems]] for?===
<!-- this section is included (transcluded) onto other pages, edit with caution -->
* Leveling the [[Ancient Portal]]: With more energy units, you can hire a Dragon from one of your friends on battle maps, participate in more battles, and earn more food by redoing Side Quest battles.
* Leveling the [[Hatchery]]: You can hatch more eggs at the same time.
* Purchasing the [[VIP Status]]: {{ctg|Battle (System)|Battle}} rewards on the [[Campaign Map]] are increased by 50% (and on higher levels, that is a significant and important amount of Gold and Food).
* Buying a Boss Habitat and a Boss Dragon (if highly desired): They cannot be bred, only bought with Gems, and each boss increases Gold production by 10%.

===How do I get rid of pop-up or banner ads in my game?===
You need to make one purchase, no matter how little, using real money. This only removes the ads that take over the screen randomly unexpected, it does not remove ads that can be played in exchange for speeding up game items, earning more food, etc. The [[Gems#Purchasing Gems|Pile of Gems]] bundle or the [[Clam]] when it is on sale are good recommendations for inexpensive purchases.

===What happens if my [[VIP Status]] expires while I am participating in a {{ctg|VIP Events|VIP-only event}}? Does it affect VIP Level?===
Even if your VIP period is over, you remain a participant for the remainder of that event. VIP Level is also unaffected. Additionally, any progress accumulated in that event is '''not''' lost.

===How can I raise my VIP Level?===
Through the [[Gems#Purchasing Gems|purchase of Gems]]. For more information: [[VIP Status#VIP Levels|VIP Levels]].

===Do effects from the same battle skills stack (i.e., does Stone Shield effect from two different Dragons combine)?===
See {{ctg|Skills}} for information on which Skills stack and under what circumstances.

===How do I get more stars for a battle on the battle map?===
Read {{ctg|Battle (System)#Scoring|this article}}.

===My friends are sending me blue things. What can I do with them?===
The blue items are {{i|Portal Energy|i|15}} [[Portal Energy]], used to refill the [[Portal Energy|energy bar]] when you battle on the [[Campaign Map]]. See [[Portal Energy]].

===What are the purple tokens related to Clan Dragons?===
The purple token is called a {{i|Clan Dragon Power Token}} [[Clan Dragon Power Token]], read about it [[Clan Dragon Power Token|here]]

===Do I lose [[Clan Coins]] if I leave my Clan?===
No, they are [[Clan Coins#Retention|retained]]. Though, your [[Donations]] count is reset regardless of rejoining the same clan or not. 

===How do I enable/disable push notifications and/or the sound?===
Push notifications (the ones used to remind you about certain features taking place in the game) and sound, are both enabled by default. To disable them or re-enable them, press the {{btn|sm|yellow|{{i|Options|i}}}} button, then navigate to the {{btn|sm|green|{{sp}} {{sp}} Settings {{sp}} {{sp}}}} option.

;Notifications
Pressing the {{btn|sm|green|{{sp}} {{sp}} Notifications {{sp}} {{sp}}}} button opens a complete list of notifications sent by the game, and enabling/disabling them is done by checking/unchecking the box next to them.

'''Note:''' The game may occasionally send notifications of other kinds that cannot be found under this menu. Disabling these can only be done from within your respective device's app settings.

;Sound
Pressing the {{btn|sm|green|{{sp}} {{sp}} Sound Settings {{sp}} {{sp}}}} button opens a menu where you have the option to turn down/up the (general) sound volume and/or music volume, or to enable/disable both by pressing the {{btn|sm|green|{{i|Sound|i}}}} button.

'''Note:''' Sound from watching ad videos in the game will '''not''' be disabled, even if the sound is completely disabled in-game. The ad sound can only be disabled from within your respective device's settings.

===What is the main {{wp|computer font}} used in the game?===
The main game font is Grobold. This font is also used on the [[Main Page]] banners and on buttons.

===I'm having good/bad luck, why?===
This game, like other computer games, uses {{wp|Random_number_generation|Random Number Generation (RNG)}} that determines a player's luck in obtaining certain things, such as chest {{wp|Loot_box|loot}}. The game also uses {{wp|Weight function|weighted probabilities}} to help determine the rate and frequency of certain items generated or rewarded, resulting in weighted random numbers.<ref>Adam from Gameloft (2021, January 29). Cake Craze Detailed [Online forum comment]. Message posted to Gameloft Forums #p4113236 #p4113236.</ref> This allows the game developer to adjust the [https://www.gamasutra.com/blogs/DanielCook/20141215/232300/Loot_drop_best_practices.php drop rate] of certain items based on factors such as {{ctg|Types|type}}. Players having favorable or difficult luck obtaining things may find their luck change with additional gameplay, or by trashing or refreshing items/quests/tasks, or repeating ({{wp|Video_game_exploit|non-exploiting}}) actions a significant number of times to provide additional opportunities to obtain them. Paid features may also influence outcomes, though these are still governed by RNG and thus can have mixed results for players.

Some event types in Dragon Mania Legends rely more heavily on "pure" RNG (pure luck or randomness) for success in obtaining Dragons, such as grand prize dragons in {{ctg|Chest Opening Events|Divine or Ancient Chest Opening Events}}, and other events rely more on {{wp|Grinding (video games)|grinding}} (performing repetitive tasks) and/or performing tasks at certain intervals.

====What type of RNG is used?====

This game, like many computer games, uses {{wp|Pseudorandom_number_generator|pseudo-RNG (PRNG)}} because it is efficient and "more effective to calculate on a large scale (think of a random number being generated every single time you trash a recipe / ingredient in [[Cake Craze]], and then multiply that by every other player also doing the same thing).<ref>Adam from Gameloft (2021, January 29). Cake Craze Detailed [Online forum comment]. Message posted to Gameloft Forums #p4113002.</ref>" 

PRNG is algorithm-based, and though it isn't considered to be ''truly'' random like {{wp|Random_number_generation#"True"_vs._pseudo-random_numbers|"True" Random Number Generation (TRNG)}}, "it works well and is used widely in video games for the purposes of randomizing digital dice rolls or calculating prizes/rewards inside virtual chests.<sup>[[Dragon Mania Legends Wiki:FAQ#cite note-2 |<nowiki>[2]</nowiki>]]</sup>" There are other types of RNG (e.g., Hardware RNG, a type of TRNG, which uses physical phenomena to generate truly random numbers such as atmospheric or thermal noise), though the collection and detection of input are inefficient and cannot be reproduced for easy testing.<ref>Haahr, Mads. “True Random Number Service.” RANDOM.ORG - Introduction to Randomness and Random Numbers, [https://www.random.org/randomness/ www.random.org].</ref> PRNG methods, when well-designed/chosen and tested, can be hard to distinguish from True-RNG (though various PRNG methods may be applied by different game makers in a multitude of ways, and it may be adjusted or unadjusted resulting in significantly different experiences).<ref>L'Ecuyer, Pierre (2004):Random number generation, Papers, No. 2004,21, Humboldt-Universität zu Berlin, Center for Applied Statistics and Economics (CASE), Berlin. [https://www.econstor.eu/bitstream/10419/22195/1/21_pl.pdf 21_pl.pdf].</ref><ref>Bycer, Josh. "The Impact of RNG on Game Design." Gamasutra, 
[https://www.gamasutra.com/blogs/JoshBycer/20180312/315398/The_Impact_of_RNG_on_Game_Design.php The Impact of RNG on Game Design].</ref> The specific PRNG method used in Dragon Mania Legends is known only to the game maker ([https://www.gameloft.com/en/ Gameloft]).

====How are 'weights' applied?====
<blockquote>The method for randomly drawing something for the player (such as cakes / ingredients in [[Cake Craze]]) <nowiki>[Gameloft uses]</nowiki> a system of 'weights', which is <nowiki>[how]</nowiki> games can determine how rare something is.<sup>[[Dragon Mania Legends Wiki:FAQ#cite note-2 |<nowiki>[2]</nowiki>]]</sup></blockquote>

Players can generally expect that items of a rarer {{ctg|Types|type}} classification will have a lower weight probability. A simple example of weights applied to items in-game (using the example of a role-playing game with equipment items for a character) might be:

<blockquote>You could get a powerful sword, a weak shield, and an average helmet, let's say, and by using weights you would determine that there are fewer 'pieces' of the sword and the most 'pieces' of the shield. Through this, you have a total number of pieces available in that chest and, by taking one of those pieces, have a potential chance of an item appearing (i.e., the one item in the chest that is generated). For example:
* weight of 29 on the sword (11.6%)
* weight of 73 on the helmet (29.2%)
* weight of 148 on the shield (59.2%)
You can have any number of items and weights in such a system, this is just a basic example to explain how it typically works[...] <nowiki>And the fewer potential outcomes there are, the more likely you are to get repeat results in a row; consider flipping a coin vs. a [twenty-sided dice] chance.</nowiki><sup>[[Dragon Mania Legends Wiki:FAQ#cite note-2 |<nowiki>[2]</nowiki>]]</sup></blockquote>

<references />

===How do I provide gameplay feedback?===
This wiki is run by players for other players, it is not in any way affiliated with the game maker ([https://www.gameloft.com/en/ Gameloft]). To provide feedback to Gameloft, consider contacting them via the [https://gmlft.co/DML-Discord Official Discord]. Please do not post gameplay related issues/suggestions on the wiki. 

=='''About Dragons'''==
===How can I determine which Dragon I am currently breeding?===
Use the {{dmlw|Breeding Calculator}} or the [[Table of Dragons]].

===How can I determine which Dragon I am currently hatching?===
Use the [[:Category:Images:Dragon_Eggs|Dragon Eggs]] image category to look through and identify your egg. Note that there are "previous page" and "next page" buttons because there are several pages of dragon egg images.

===What happens when you breed two Legendary or Divine Dragons together?===
They will each pass on only one (unlocked) Element. Read more about it here: [[Breeding#Legendary Dragons|Breeding]].

===Does upgrading the [[Breeding Den]] increase my chance of breeding Dragons?===
No. Upgrading the Breeding Den is only for breeding {{ctg|Enchantment Dragons}}.

===Which of my Dragons is hired by my friends for battles?===
The highest-leveled Dragon that you have. In the case where there are multiple Dragons at the same level, the one having the highest attack is rented.

===Can I breed the {{dotw}} using another combination than the one given by the game?===
No. The in-game combination is the '''only one''' that can result in the successful breeding of the {{dotw}}.

===Can I breed the {{dotm}} using other Elements than the ones given by the game?===
No. The required Elements given by the game must be included in some combination to successfully breed the {{dotm}}.

===Can I breed the Dragon of the Week/Month more than once?===
Yes. As long as that Dragon is still available as Dragon of the Week/Month, you can breed it as many times as you want for the duration of that period.

===If I breed the Dragon of the Week/Month without enough less time left on the timer than its breeding time, do I still get it?===
Of course. The game will not transform your Dragon into another one, even if the breeding is finished when the weekly/monthly has already expired, as long as breeding began before the weekly/monthly event expired. The breeding result is determined when you start breeding: even if the special breeding period ends, you will still get it if breeding began during the special breeding period and the breeding resulted in a match.

===If one or more enchanted dragon is bred together, will the offspring become enchanted too?===
No. Dragons can '''only''' be enchanted through the [[Enchantment]] Menu or in the [[Enchantment Altar]] using specific [[Enchantment Materials]] and [[Gold]].

===Can I rename my Dragons?===
Yes. Select the Habitat that has the Dragon you want to rename, then press that Dragon's icon. From there, tap the {{btn|sm|yellow| i ||lowercase}} button in the top-left corner, then tap the {{btn|sm|green|{{sp}}More Options{{sp}}}} button, then choose the {{btn|sm|yellow|{{i|Change Nickname|i}}{{sp}}{{sp}}Rename{{sp}}}} button from the given options.

===How do I move Dragons?===
[[File:Dragon Information.jpg|120px|right]]
Select a Dragon to display its information screen, tap the {{btn|sm|yellow|i||lowercase}} button, then tap the {{btn|sm|green|{{sp}}More Options{{sp}}}} button. As long as a Dragon is not searching Ruins or in the Breeding Den, a {{btn|sm|yellow|{{i|Move (Green)|i}} Move}} appears on the subsequent screen. Press {{btn|sm|yellow|{{i|Move (Green)|i}} Move}}, then select a habitat with the requisite element(s) to move it to. If performed correctly, the Dragon appears in the newly selected habitat.

===Is there a faster way to [[Dragon Petting|pet Dragons]] to earn Gold/Gems, without waiting for the animation to end in between pets?===
Yes, tap rapidly on your Dragon instead of swiping.

=='''Technical Issues'''==
===How do I change my nickname?===
Select the {{btn|sm|yellow|{{i|Options|i}}}} button in the top-right corner of the game, then scroll down to ''Settings'' and from there choose ''Select Nickname''. Bear in mind that while choosing your nickname for the very first time is free, subsequent changes will cost 5 [[Gems]] each.

===What is a Gameloft Player ID?===
The Gameloft Player ID, colloquially known as the Customer ID, is a code specific to each player in the game and is used by the game developers to identify that player. It is used when sending a ticket to Gameloft in cases where issues need to be resolved or when requesting the transfer of the game progress from one operating system to another. The code can be found by pressing the {{btn|sm|yellow|{{i|Options|i}}}} button, then going to the {{btn|sm|green|{{sp}} {{sp}} Info {{sp}} {{sp}}}} section and then the {{btn|sm|green|{{sp}} {{sp}} About {{sp}} {{sp}}}} section. The code will be listed next to ''Gameloft Player ID''.

===I have added friends on Facebook, but I do not see them on my friend list in the game itself.===
====Platform/server limitation====
Your friends need to be on the same platform as you are. iOS, Android, Windows and {{wp|FireOS}} users do not see each other. It is also necessary for you to be on the same server. There are only two main servers currently: ''apa'' and ''eur''. These servers might be marked with the word ''gold'', but it makes no difference, with or without it, when it comes to adding friends or other server-related events. There is also a ''chn'' server exclusive only to Android players in China (iOS and Windows users are still on ''apa'' in that country).

To find out the server you are on, press the {{btn|sm|yellow|{{i|Options|i}}}} button, then go to {{btn|sm|green|{{sp}} {{sp}} Info {{sp}} {{sp}}}} and then {{btn|sm|green|{{sp}} {{sp}} About {{sp}} {{sp}}}}. The name of the server is written next to ''Save Data Server''. There is also a limit to the number of friends one can have on the list. Currently, the limit is 200. So, even if you and your friends are both on the same platform and server, they will not show up on your list if you have reached the friend limit or vice versa.

====Permission====
When giving DML access to Facebook, make sure you give the game permission to use your friend list. In case you forgot to do it, exit the game. Then navigate to Facebook to access the [https://www.facebook.com/settings?tab=applications Apps section of settings], then click on Dragon Mania Legends from the list. In the window that appears, make sure the Friend list option is enabled (a white check mark on a blue background). If this does not work, press the {{btn|sm|yellow|{{i|Options|i}}}} button in-game, tap on {{btn|sm|green|Connect to social network}} and log your Facebook account out. Thereafter, go back to the same [https://www.facebook.com/settings?tab=applications Apps section on Facebook] and delete Dragon Mania Legends from the list. Then connect your Facebook account with the game again, making sure to give the game the permission to access your friend list.

===I want to transfer my progress to another device or operating system. Is that possible?===
====Another device====
The same game may be played on multiple devices of the {{ctg|Social System#Connections|same platform and server}} by logging into the same account (through Facebook, Google Gamer ID or X-Box Live) where the progress is stored, using the {{btn|sm|green|Connect to social network}} option from the menu, '''as long as all devices run the same {{wp|Operating system}}'''.

====Another operating system====
The game does not support cross-platform play; therefore, there is no possibility to use the same account on a different platform. To transfer your progress to another platform, follow the instructions below:

'''Method 1 – Inside the game'''

1. Sign in to the game on the original device<br>
2. Connect the game to Facebook with the same account that you will use on the new device<br>
3. Press the {{btn|sm|yellow|{{i|Options|i}}}} button and then the {{btn|sm|green|{{i|Customer Care|i}} Customer Care}} button inside the game<br>
4. Scroll to the bottom and choose "My problem is not listed as a known issue"<br>
5. Complete the necessary information carefully<br>
6. (If available) choose "Gameplay Issues" for the ''Select an issue'' option, and "Other" for the ''Sub-issue'' option<br>
7. Write your request as clear as possible under the ''Description'' section, making sure to '''include''' your Gameloft Player ID (which can be found by pressing the {{btn|sm|yellow|{{i|Options|i}}}} in the game, then going to ''Info'' and then ''About'') and your {{ctg|Social System#Recruitment Codes|Recruitment Code}}<br>
8. Sign in to the game on the destination device<br>
9. In the new device, connect the game to the same Facebook account that you connected to the old device<br>
10. Repeat steps 3, 4, 5, 6, 7, and 8

'''Method 2 – Outside the game'''

1. Access [https://support.gameloft.com/contactus?igagame=DRWN&verify=yes this form]<br>
2. Complete it with the necessary information<br>
3. Choose "Gameplay Issues" for the ''Select an issue'' option, and "Other" for the ''Sub-issue'' option<br>
4. Write your request as clear as possible under the ''Description'' section, making sure to '''include''' your Gameloft Player ID and your {{ctg|Social System#Recruitment Codes|Recruitment Code}}<br>
5. Wait for a reply from Customer Care, then follow their instructions from there on<br>

'''Notes'''

''Have in mind that, after the transfer is performed, the data in your previous device will be '''deleted'''''.<br>
''Once Customer Care receives your request and your confirmation that you want this operation, the transfer can be performed.''

'''The transfer procedure is not instant and can take between one day and one week, or even longer.'''

===I want to transfer my game progress from one Facebook account to another. Is that possible?===
To achieve this, you will need to know the Facebook ID of both of your accounts. You can use [http://findmyfbid.com/ this tool] to look for it. Thereafter, you will need to send a request to Gameloft via [https://support.gameloft.com/contactus?igagame=DRWN&verify=yes this form], specifying the ID of the account from where you want to transfer the progress and the ID of the account to which you want to transfer the progress. Choose "Gameplay Issues" for the ''Select an issue'' option, and "Other" for the ''Sub-issue'' option. Write your request as clear as possible under the ''Description'' section, making sure to '''include''' your Gameloft Player ID (which can be found by pressing the {{btn|sm|yellow|{{i|Options|i}}}} in the game, then going to ''Info'' and then ''About''), your {{ctg|Social System#Recruitment Codes|Recruitment Code}} and the aforementioned Facebook ID.

===Is it possible to change my server?===
Yes. Contact Gameloft via [https://support.gameloft.com/contactus?igagame=DRWN&verify=yes this form], write your request as clear as possible under the ''Description'' section and make sure to include your Gameloft Player ID (which can be found by pressing the {{btn|sm|yellow|{{i|Options|i}}}} in the game, then going to ''Info'' and then ''About'') and your {{ctg|Social System#Recruitment Codes|Recruitment Code}}. To have your '''progress''' transferred, you will have to include your Facebook ID as well. You can find it using [http://findmyfbid.com/ this tool]. Be aware that if you reinstall your game after that, the server will switch back to the original one; thus you would have to repeat the process.<br>
If you happen to be in a country that is on a different server than yours, it is easier to switch servers by uninstalling and reinstalling the game while there. The rough distribution of the servers is as follows: countries from {{wp|Europe}}, the {{wp|Americas}}, and {{wp|Africa}} are on EUR, while countries from {{wp|Asia}} and {{wp|Oceania}} are on APA. Exceptions might show up depending on the player's settings or even internet stability, but, generally, the distribution is respected. One notable is exception are Android players in China whose server is CHN.

===Will my server change if I move to a region that is on a different server?===
Not unless you reinstall the game. Server detection is first done when the game starts up for the first time after the game was just installed and then saved. Uninstalling and installing triggers the detection again. For example, if you start the game in any country from Europe, the Americas, or Africa, you will be playing on EUR. If you then travel to any country from Asia, you will remain on EUR because that value is still cached for you. If you re-install the game while in Asia, you will trigger detection, which will switch you to APA.

===Can I change my age or gender in the game?===
Once you have set your age and gender the very first time you started your account, there is no way to change these values yourself; thus you must contact [https://support.gameloft.com/game/6/69 Gameloft Customer Care].

===Some Dragons and buildings appear as black silhouettes with question marks on them.===
Tap the Dragons/buildings in question and download the additional data required by the game. If needed, restart the game.

===I have to download 0.0 MB additional data, but the game will not let me.===
There are several issues that can cause this to occur. The most frequent one is that your internet connection is unstable. Restart the game and make sure you are as close as possible to the wireless router (if you are using a mobile device) and no one else is using it except for you. In case your wireless has a weak signal, use mobile data. Alternatively, you can restart your device and router and retry. If neither of the two works, clear your app cache for DML. For iOS and Windows, you will need to download a cache cleaner from the store. For Android, go to '''Settings > Apps > DragonML > Clear Cache'''. If that does not work either, try to delete some unused apps, as the issue might be caused by insufficient memory. In case nothing works, [https://gmlft.co/DML-Discord contact Gameloft].

===Some features are missing that are normally there.===
This situation can sometimes happen after a game update. To download the missing features, press the {{btn|sm|yellow|{{i|Options|i}}}} button, then go to the bottom of the menu and press the {{btn|sm|green|Downloadable Content}} button then press the {{btn|sm|green|{{sp}} {{sp}} Download All {{sp}} {{sp}}}} button. If the button is grayed out, it means you have all the available features. Downloading missing features does '''not''' negatively affect the game progress (i.e., you cannot lose your game progress by doing this).

{{policy}}

[[Category:DML Wiki Elements]]